By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.
Certain steps must be followed for a contract to be formed, as described below.
After you have placed your order:
1. You will receive an email to acknowledge your order. It will confirm which products you have ordered. This email is not an order acceptance from us.
2. We do not have to accept your order, and for example, we will not accept your order if:
a) We do not have the products in stock
b)There is an error on our website regarding the price or other details of the products
c) You have cancelled it in accordance with the instructions below
d)The wrong delivery fee was charged due to incorrect address format, unless you accept to pay the extra charges.
3. We reserve the right to refuse any order.
4. Cancelling an order before it has been processed
If you change your mind after placing an order, you can cancel it at any time before we process it. Please see the Contact us page for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order. If you can’t get through us email us on our email info@supawstarpets.com with your order number and address details.